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TERMS & CONDITIONS:

 

Conditions of Trading with Greg Marshall Design (Pty) Ltd (referred to hereunder as "The Company").

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  1. All quotations are subject to written confirmation by the Company and no employee has the authority to bind the Company in advance of such confirmation. Quotations are valid for 30 days only. Quotations are made exclusive of V.A.T., specialised packing if required, and delivery charges unless otherwise stated, and on a strict net price basis. The Company reserves the right to refuse the Customer’s acceptance of a quotation unless such a quotation is stated to be open for a specific period and is not withdrawn within such period.

  2. All prices quoted therein are subject to alteration or withdrawal from time to time without notice. Each stated price corresponds to a single piece excluding bulbs. All descriptive specifications and drawings, all particulars of weight and dimensions and all forwarding specifications issued by the Company are approximate only.

  3. Any time or date for delivery given by the Company is an estimate only. Where a period is named for delivery, the Company will use its best endeavour to effect delivery by the day specified but shall not be liable in any way for delay in delivery arising from any cause whatsoever. 

  4. Every reasonable attempt shall be made by the Company to maintain the specifications laid down by the Company in its literature relating to specific products  and to meet the requirement specified by the Customers order.. However, the Company shall not be responsible for any loss or damage arising from failure, nor will any liability be accepted for the consequences of any deviation from specification not notified to the Company in writing within 10 days of the receipt by the Customer of the first delivery of the goods,.

  5. The Company reserves the right to amend these Terms & Conditions at any given time and without prior notice.

  6. The Customer’s acceptance of any quotation or order confirmation confirms their agreement to comply with all the Terms & Conditions as set out above.

  7. The price doesn't include transportation values and fees. If the client chooses to transport the product(s) by their own method or mean, The Company will be free of any responsibility for any damage incurred during transportation. If transportation is requested from The Company, it will be charged in addition to the product(s).

  8. If you are dissatisfied with any of the products we deliver, please contact us within 24hrs of receiving them. All our products are made to order.

  9. The Company is free to commit any design improvements without notification. Images in the catalogue or on the website may vary from the final product. We work daily to enhance the quality of our products aesthetics, usability and reliability.

  10. Differential patination and natural occurring variation in the components can cause slight differential colour and shades in individual components. Therefore, the company cannot guarantee that each piece will be an exact colour match. Generally, this is considered to be an enhancement of the product. All products will change in tone naturally with time to suit their environment.

  11. Please note that the appearance of our finishes can vary based on the light conditions under which the product is viewed.

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WARRANTY, RETURNS & EXCHANGES:

 

All Greg Marshall Design (GMD) fittings are made to order. Please note the following;

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  1. All fittings must be installed by a qualified electrician. All fittings to be inspected immediately upon delivery.

  2. Any damage arising from transit / courier deliveries, much be reported within 3 working days of receipt of the goods.

  3. A one year warranty is provided from date of delivery.

  4. Products claimed to be defective must be exchanged within this period.

  5. To initiate the process, please email us all details, including an image of the defective item.

  6. Upon assessment, we will arrange to collect the item at no charge. If found to be defective, we will replace the defective product free of cost.

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The following instances will not be considered defects:​

  • Normal wear and tear​

  • Damage due to incorrect installation.

  • Damage due to negligence, user abuse, or incorrect usage

  • Damage caused by a failure to care for the product adequately (as set out in the maintenance and care guide).

  • Damage from electrical surges

  • Damage resulting from alterations to the product

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